Our online return policy requires return of items within 8 days of receipt. If you exceed this window your purchase will not be eligible for returns, refunds, or exchanges. We offer free returns in Canada on orders over $500. Refund will be processed within 8 days after the return is received. Merchandise that has been worn or altered will be denied refund. All returned merchandise must be inclusive of all original hangtags. Please make sure to try on footwear on a clean, soft interior surface. Footwear must be returned in its original dust bag or shoebox. Stefanie’s online boutique does not accept returns of merchandise that was not purchased online.